Privacy Policy & Privacy Statement

The protection of your personal data is very important to us.

Our Company with the name “Eurosold Ltd” based in Sofia, Bulgaria, 15 Tsar Boris Avenue III, and to which the present website www.eurosold.com (the website) belongs, in the capacity of the Personal Data Processor is committed to that respects your privacy and ensures the proper observance and operation of its security systems, in order to protect your personal data.

This Privacy Policy and the Privacy Statement included in it, concerns the user of our website (the user), who registers his data electronically in it, or by registering through the electronic platform “my account” in order to gain access to our online services, either by filling out our online contact form to contact him.

The collection and processing of data that you will enter for the above reasons is carried out by the Company in a reliable and transparent manner. The purpose of this Privacy Policy and the Personal Data Protection Statement included in it, is to inform you about the type of personal data that our Company collects from you through our website, how it is processed (collection, storage, use, transmission) and the protection of your personal data, as well as your rights against such processing.

Your privacy is important to us, so we urge you to read the following carefully:

  • What information do we collect about you and how do we use it?
  • What is the legal basis for our processing of your information
  • How we share the information we collect
  • How we store and secure the information we collect and for how long we keep it
  • What are your rights and how to access and control your information
  • How we transfer the information we collect internationally
  • How we keep your information safe
  • How to protect your children’s information and age restrictions
  • Cookies
  • Contact our Company
  • Who is the Data Protection Officer in our Company
  • Personal Data Protection Authority (APDPH)

What information do we collect about you and how do we use it?
We collect information about you when you provide it to us and especially when you use our services, through your registration on the respective electronic platform of our website, where you fill in the following minimum necessary information:

1st case: My account – customer access
Enter in the form name, surname, contact phone (mobile), date of birth, gender, username (your email) and password.
2nd case: Contact Form Enter the name, surname, email, subject and text of your message
In both cases you are invited to choose if you agree to receive newletters of our Company regarding promotions of our products and services.

The above specific personal data (name, surname, phone, email, date of birth, gender) we need on a case by case basis a) to contact you and answer your questions, b) to identify you and provide you with digital information about with your contracts and our transactional relationship c) to detect and prevent illegal actions.

Communication History

We use your contact history to provide you with customer service and support.

IP address

IP addresses, system configuration information and other traffic information of our website are collected and used to operate, maintain, secure, and improve our Services. For example, logs can help us detect new threats, detect malicious third parties, and provide stronger security protection to our customers.

Social media

The Website allows users to connect to certain third party services (Facebook, Twitter, Linkedin and other similar social networking services). When a user discloses information to these third party services, such information is no longer under the control of Eurosold Ltd and is subject to the terms of use and privacy policy of such third parties.

What is the legal basis for data processing?
We collect the personal data you share with us based on one or more of the following legal bases:

As required by the terms of use of our website and for the fulfillment of the requests you address to us through our website
according to your consent, which you provide us by selecting the corresponding field where provided, and which you can revoke at any time based on your rights, as detailed below 1) as required to comply with our legal obligations 2) as required for the purposes of our legitimate interests (or those of third parties), including our interests in providing services to our users and associates, unless your own interest or fundamental rights or fundamental freedoms which dictate the protection of personal data prevail over those interests

Therefore, your personal data are legally processed by our Company both at the stage of their collection and during their processing, in accordance with the applicable provisions on personal data protection and specifically, in accordance with the provisions of Law 2472 / 1997 (incorporation of Directive 95/46 / EC) and Law 3471/2006, as in force, as well as the new European General Data Protection Regulation (EU) 2016/679 (hereinafter GCC). By subscribing to the services provided through www.eurosold.com, you consent to the storage and use of your personal data in accordance with this Statement.

How we share the information we collect
The information we receive from you is important. We will not exploit or transmit this information to third parties outside of our Company in any way, without your consent, except in the cases noted in this Policy. Access to your personal data is permitted only to natural or legal persons authorized by us – our partners (performing processing), including partner Banks to the extent necessary to make electronic payments, and which persons are required to have such access to achieve of your appropriate service and the satisfaction of your respective requests, as well as for the service of related operational needs of the Company.

Also, your data may need to be transferred to public authorities and services or to judicial authorities, upon a relevant invitation of the Company based on law, court or regulatory decision. In order to provide you with our services we will share your personal data with some third party companies, which act on our behalf (also performing the processing) providing us with hosting and email services, in order to provide the best service to you ( legitimate professional purpose / business need). These companies may use this information to contribute to the provision, understanding and improvement of our services (inter alia, through the provision of statistics) and their own services (inter alia, through the provision of better and more relevant services to you ).

Our Company ensures the processing of your personal data by each partner – third companies (performing the processing), with conventional clauses limiting the purpose of processing and compliance with the technical and organizational measures for the correct and secure processing of your personal data. In the above, the above processors undertake to always respect your choices about who can access your data and provide adequate guarantees regarding the protection of personal data. Those of the above who have access to your data are obliged to maintain their confidentiality.

The Company does not transmit to other third parties, organizations, companies any information concerning users, other than the above purposes and needs.

Promotional messages
Provided that you have given us your relevant consent, having respectively selected the relevant field, you may receive from us promotional messages, always with content relevant to the purpose of our Company website and your interests.

If you no longer wish to receive relevant promotional messages, you can follow the deletion link contained in each email we send you or alternatively contact us by email at info@eurosold.com or by phone at +30 215 0000 505.

How we store and secure the information we collect
We use data hosting service providers to host the information we collect and we also use technical measures to secure your data.

Data retention
The retention time of the information we collect from you depends on the type of information. The information that is deemed necessary when you register in our services, such as name, surname, email, date of birth and gender, is kept as long as you are an active user (ie if you have not requested deletion of your account), in order to serve and support the needs and requests you submit to us, the electronic monitoring and management of our transaction relationship, the promotion of our products and services according to your profile, if you have consented to it, as well as for statistical purposes while information you provide to us in order to contact you in the contact form (name, surname and phone) are kept until your request is met, as well as for the promotion of our products and services, if you have consented to it. In each use we will make every effort to keep your information safe, having already taken all the necessary technical and organizational measures.

If deemed necessary to comply with our legal or regulatory obligations, to resolve disputes or to strengthen the terms and conditions of use, we may retain some of your data as required, even if the account is closed or no longer exists need to provide services to you.

What are your rights and how to access and control your information
In any case you have control over the processing of your personal data. In particular, the new General Data Protection Regulation (GDPR) 2016/679 of the European Union recognizes and guarantees your following rights:

  • Right to transparent information, communication and arrangements for the exercise of your rights (Article 12, 13, 14 GCC), ie your right to be informed about the use of your personal data, as detailed in this Privacy Policy
  • Right of access (Article 15 GCC) to the personal data we have collected from you
  • Right of correction (Article 16 GCC) of inaccurate personal information we have about you
  • Right to delete (“right to be forgotten”) (Article 17 GIP) the information we have about you, provided that its processing is not necessary to pursue the purposes for which it was collected
  • Right to restrict the processing of your personal data (Article 18 GIP)
  • Right to the portability of your data (Article 20 GIP), ie the right to transfer your data either to you or to another service provider
  • Right of objection (Article 21 GCC) to the processing of your personal data
  • Right to revoke your already given consent (Article 7 of the GCC), ie the right to withdraw your consent at any time, for processing based on consent. The legality of the processing of your data up to the point at which you requested the revocation is not affected by the revocation of your consent
  • Right to make a complaint to the competent supervisory authority, Personal Data Protection Authority (Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd. E-mail: kzld@cpdp.bg))

How we transfer the information we collect internationally
The Company does not transmit your data collected through the website to third countries. However, if it is necessary to transfer some of your personal data outside the EEA, the appropriate guarantees are provided in accordance with Regulation (EU) 2016/679 and your data will continue to be protected by contracts we have made with respective organizations outside the EEA, in a form approved by the European Commission, upon your information.

How we keep your information safe
We use the necessary technical and organizational measures under the GCC to ensure that your personal data is secure throughout its processing and we make every effort to ensure that it is kept secure.

In particular, we make every effort to comply with the highest level of information security and to comply with the proposed technical measures such as encryption, pseudonymization, anonymization and minimization of data throughout the processing of data.

Finally, we apply to the interactive Websites (My account, Customer Contact Form) the secure communication protocol SSL (Secure Sockets Layer) with strong encryption in 256 bit, which ensures the confidentiality and inviolability of your transactions and personal information.

Eurosold Ltd is in constant harmonization and compliance with the terms of General Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of data and is constantly making every effort to comply with with him.

How to protect your children’s information and age restrictions
It is our policy never to collect or knowingly collect data about any person under the age of 16 unless necessary in a business relationship. If such a case occurs, we secure the consent of the persons who have parental responsibility, while otherwise we will take all necessary action in order to delete them. If you notice that a minor under the age of 16 has provided us with personal information, please contact us. In no case do we present ads based on interests of children.

Cookies
Our Company often uses the following cookie technologies:

Google Analytics Cookies

They are used to collect statistical data, such as how to use our website but also to improve it to make it more user friendly. These cookies collect additional data, such as: technical characteristics, the browser used by users, the device used by users, from which website they went to Eurosold Ltd.gr, which pages they visited, when they visited them and for how long.

It is noted that the use of the “Google Analytics” service is used for statistical purposes and therefore users who wish to do so have the opportunity to opt-out, via the link below. Please note that to disable Google Analytics tracking, a special cookie is set in the user’s browser, to save his preference, which remains active on each subsequent visit to the website, until the user clears his browser cookies.

Cloudflare Cookie

Used to integrate security features into the website.

WPML – Multilingual plugin

This technology uses cookies to identify the user’s preferred language, as the website is multilingual.

You can change or revoke your consent at any time from here.

Exercise of user rights – Responsible for Personal Data Protection
If you wish to exercise your rights or to be informed / informed about the processing of your personal data, please contact our Company in writing and the person in charge of Personal Data Protection, by sending an email to info@eurosold.com.

The Company reserves the right, after studying your relevant request, to proceed within a period of one month or more, in case of justified delay, to its satisfaction and provided that it is legal and reasonable. Before we provide you with personal information, we may ask you for proof of identity and sufficient information about your transactions with us, from which we can identify your personal information.

If you decide to unsubscribe from a service or communication, we will try to delete your data as soon as possible, although we may need some time and / or information before we can process your request. The Company reserves the right to maintain your personal data in those cases where there is a legal obligation or the exercise of legal claims or fulfillment of its contractual obligations.

The Company unilaterally reserves the right to update, modify or revise this policy and the terms of use of its website, without prior notice to the user in order to improve its services, its harmonization with the provisions of current legislation (domestic and Community ) on the protection of personal data. To this end, please check this Privacy Policy and Privacy Statement regularly to be informed of any changes that may have been made.

Useful Contact Phones:
A) Details of the Processor:
Eurosold Ltd

Tsar Boris III Avenue 15, Sofia, Bulgaria, T.K. 1612

Email: info@eurosold.com
Telephone: 2150000505